Dream World Travel d.o.o. – Privacy Statement


Last Updated: Dec 11, 2023


Dream World Travel and Dream Balkans Travel provide travel services to individuals and companies regardless of the country of origin.

This Privacy Statement is intended to inform you about our policies and procedures regarding the collection, use and disclosure of information by Dream World Travel d.o.o., and all affiliated travel brands (collectively “Dream World Travel”) such as Dream Balkans Travel at www.dreambalkans.com, Hike2Bike at www.hike2bike.com and any other websites, features, applications, widgets or online services that are owned or controlled by Dream World Travel and that post a link to this Privacy Statement (collectively, the “Site”), as well as any information Dream World Travel collects offline in connection with the Site. This Privacy Statement applies to information collected from the effective date forward; information collected while a previous Privacy Statement was in effect remains subject to the terms of that former policy.

Dream World Travel is constantly striving to provide excellent service to you while building a long-lasting relationship. To achieve these goals, we occasionally need information supplied by you when you visit our website. We value your privacy and protect your personal information as described in greater detail below.

This Privacy Statement also explains how we may use and disclose such information, as well as your ability to control certain uses of it. By using this site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement.

By accessing or using the Site, you consent to the information collection, disclosure and use practices described in this Privacy Statement. Certain features or services referenced in this Privacy Statement may not be offered on the Site at all times. Please also review our Terms of Use, which governs your use of the Site, and which are accessible for Dream Balkans Travel at https://www.dreambalkans.com/about/terms-of-use .

If you are visiting our website from locations within the EEA/UK or Switzerland, click here for additional information about our privacy practices.

If you are a resident of California, Colorado, Connecticut, Virginia or Utah, click here for additional information about our privacy practices.


Do Not Sell or Share My Information ✔ / X 


Please note that we may sell or share your Personal Information as further described below.

In order to opt-out of receiving communications from us by email or postal mail, or to access, delete or modify your information, please contact us by email or phone and provide us with your name, customer number and address. If you would like to opt-out of the sale or sharing of your personal information email us at privacy@dreambalkans.com or call us +38761222165.

We will only use personal information provided in a verifiable consumer opt-out request to verify the requestor’s identity or authority to make the request. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer opt-out request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You do not need to create an account with us to exercise your opt-out rights. We will only use and retain personal information provided in an opt-out request to review and comply with the request.




Information We Collect from You

We collect information from you when you choose to provide it to us. This may include when you create an account with us, sign up for our email lists, use our services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.

Dream World Travel may collect “Personal Information” such as name, addresses, telephone number and e-mail addresses. For example, we collect personal information through the establishment of a “Booking Submition” and in connection with payments made through this Website.

If you make purchases through the Site, you may provide certain payment information, such as payment card or other financial account information, and billing address. A third-party payment processor collects and processes that information on our behalf; we do not collect or retain your payment information.

User Generated Content

When you voluntarily disclose information about yourself in the content that you submit to this website (e.g., personal information such as your name, phone number and personal web address) through a traveler review or other public posting on the website, this information will be publicly available, can be collected and used by third parties and may result in unsolicited messages from others. Such activities are beyond our control. Please refrain from disclosing personal information on this website that you intend to keep private.

Please also note that by submitting a traveler review or other public posting on this website, it becomes the property of Dream World Travel, and we may reproduce some or all of it in our promotional materials—either elsewhere on our website, our social media, in an email, or in our catalogs. You also authorize us to disclose your last name, hometown and state, and travel history with us in connection with the review.

Information Received from Third Parties

We also may receive information about you from third parties. If you provide us with personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. For example, we may supplement the information we collect with outside records, or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service such as Facebook). If we combine the information we receive from others with Personal Information we collect through the Site, we will treat the combined information as Personal Information as described in this Privacy Statement.

Information Collected From Other Sources

We may obtain information about you from other sources, including social networks that you use to connect with us. If you use a third party service to login, link to us, or communicate with us (such as a social network or third party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.

Social Media

The Site also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to “like” or share content to a third party social media service (such as Facebook), or to share content from a third party social media service to our Site. If you choose to “like” or share content, or to otherwise share information from or via our Site with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Site (and we may have access to information about you from that third party). Please note that your relationship with any social media service is governed solely by your agreement(s) with such social media service and your interactions with third parties through social media or similar features are governed by the respective privacy policies of those third parties. You may also be able to modify your privacy settings with these third party social media websites.

You can choose to access certain third party social media websites and services through our site (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.

Information Collected from Users Automatically and cookie policy

As is true of most web sites, Dream World Travel automatically collects some information about your computer when you visit our Site, such as your IP address, browser type, referring/exit pages, and operating system. In addition to personal information, Dream World Travel may also gather non-personally identifiable information, which may be used by Dream World Travel. Generally, “non-personally identifiable information” means information that is collected by automatic or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs or other technologies to automatically collect certain information when you use our Site or interact with our emails and online or mobile advertisements. As you use our website, your browser and devices communicate with servers operated by us, our business partners and service providers to coordinate and record the interactivity and fill your requests for services and information.

Our websites actively log and record information of a non-personal nature such as referral websites, visits, length of sessions, domains, browser software and more. We aggregate and use this non-personal data to improve our website experience for you. We also record the IP address of the computers that visit our website. We also may collect information about your online activity, such as content viewed and pages visited. One of our goals in collecting this automatic information is to help us understand the interests of our travelers and customize your user experience. We may also use information about your online activities for offline marketing purposes.

We capture the following information:

  • Domain Name – through which you access the Internet
  • IP address – from the computer or network used to access our website
  • Web browser – and operating system used
  • Date and time – you accessed our site
  • Referral Internet address – of the website from which you clicked to get to our website
  • Search terms – used in a search engine (like google.com) that brought you to our website.

We may also use third-party tools or services, such as Google Analytics, to assist us with analyzing and improving the Site or our services. These service providers are not permitted to use the information collected on our behalf except to help use conduct and improve our business.

We will also facilitate the implementation third party tags on our website and to deploy third party cookies and similar device tracking technologies; such tags will facilitate the collection of pseudonymous information relating to an individual’s interactions with our Site.

The information we collect also includes the Internet Protocol (“IP”) address or other device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.) used to access the Site. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Site, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access the Site. If such information is linked to your Personal Information, we will treat it as Personal Information under this Privacy Statement.

Cookies and other web technologies.

Dream World Travel uses an email delivery and marketing company to send emails. Pixel tags and cookies are used in those email messages and at our websites to help us maximize the effectiveness of our marketing and our websites. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences and your use of our websites. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. The data on your use of our site may be linked to the personal Information you have chosen to share with us when you register.

The technology used to collect information automatically from You may include the following:

Cookies: We use cookies to store visitor preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, or record past activity at a site in order to provide better service when visitors return to our site.

Most internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, your ability to use some features on our site may be impaired. Certain visitors to our site may have previously received targeted promotional materials relative to the site.

Web Beacons: We may also employ software technology known as “web beacons” or “tracking tags” to help us keep track of what content on our Site is effective and to serve relevant advertising to you. Web beacons are small graphics with a unique identifier that may be invisible to you, and which are used to track the online activity of Internet users. Web beacons are embedded in the web pages you review or email messages you receive. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our Site, to monitor how users navigate the Site, to count how many e-mails that were sent were actually opened, or to count how many particular articles or links were actually viewed.

Embedded Scripts: An Embedded Script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from the Site.

In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.




We strive to provide you with choices regarding the personal information you provide to us or that we collect about you. You can review and change your personal information by logging into the Site and visiting your account profile page.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information, and you must update any changes through your online account.

In order to opt-out of receiving communications from us by email or postal mail, or to access, delete or modify your information, please contact us by email or phone and provide us with your name, customer number and address:

Reach us by telephone at +38761222165

If you choose to receive text messages from us, you may change your mind and opt-out of receiving future text messages by replying “STOP” to any text message received.

Registered users may update their choices through their online account regarding marketing communications you receive from us.

You may opt-out of receiving marketing e-mails from us by following the opt-out instructions provided in those e-mails.

We reserve the right to send you service-related emails even if you voluntarily opt-out of email notifications.

Please note that we reserve the right to send you certain communications relating to your account or use of the Site (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications.

Accessing, Modifying or Deleting Your Information

We cannot delete your personal information except by also deleting your user account.

We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your user submitted materials from the Site, copies of your user submitted materials may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including user Submitted Materials, is governed by our Terms of Use (www.dreambalkans.com/terms).

You can review and change your Personal Information by logging into the Site and visiting your account profile page.

We will use commercially reasonable efforts to honor your request; however, certain information will actively persist on the Site even if you close your account, including messages you posted to the Site. In addition, your Personal Information may remain in our archives and information you update or delete, or information within a closed account, such as your purchase history, may persist internally or for our administrative purposes. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on the Site. Bear in mind that neither you nor Dream World Travel can delete all copies of information that have been previously shared with others on the Site.

Choices About How We Use and Disclose Your Information and California and EEA/UK/Switzerland Do Not Track Disclosures.

You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences.

We work with third parties to collect user data through our website or mobile device for purposes of serving ads targeted to your interests. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website by clicking here.

On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for online or offline promotional purposes, you can opt-out by sending us an email with your request to privacy@dreambalkans.com.
  • Promotional Offers from Us. If you do not wish to have your email address used by us to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to privacy@dreambalkans.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email with your name, customer number and address to privacy@dreambalkans.comor by phone at +38761222165.




We have the utmost respect for your privacy and security. Dream World Travel may use information collected through the Site, including your Personal Information and Device Identifier for the following purposes:

  • For registration and to manage your account, including to facilitate your access to and use of our site
  • To improve the content of our websites
  • To customize the content and/or layout of our page for each individual visitor
  • To process payments and information requests
  • To communicate with you and send you online and offline marketing communications
  • To enable us to publish your reviews, forum posts, and other content to the Dream World Travel community
  • To respond to your questions and comments and provide customer service to you
  • To measure interest in and improve our products, services, and website
  • To notify you about special offers and products or services available from us that may be of interest to you
  • To solicit information from you, including through surveys
  • To improve the content and functionality of our websites or our services and for internal business purposes
  • To develop new programs, products or services
  • To enforce this privacy statement
  • To resolve disputes or troubleshoot problems
  • For other administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, customer-relations correspondence, and/or operation of frequent traveler programs
  • To comply with our legal obligations, including responding to subpoenas or when ordered by a court or other government authority as described to you at the point of data collection or otherwise with your consent, and as further described in this Privacy Statement

The usage information we collect helps us to improve our Site, services and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our services according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use the Site.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information about new products and services or upcoming events

Email Communications

Dream World Travel wants to make it easy for you to take advantage of travel-related opportunities on our websites. One way we do this is by sending you e-mail messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites.

Combination of Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Site as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our Site or services.

Children’s privacy

Dream World Travel does not knowingly collect personal identifiable information from children under the age of 18. If you are under the age of 18, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever. If you are a parent or guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at the below address or phone number.




Your privacy is important to us. Any information that we collect online or via the telephone is done to provide you with the best website experience and service possible. If you are located in CaliforniaColoradoConnecticutVirginia or Utah and would like to opt-out of the sale or sharing of your personal information please click here for your State Privacy Rights. You can opt-out by sending us an email with your name, customer number and address to privacy@dreambalkans.com or by phone at +38761222165.

We may disclose Personal Information to third parties in our discretion as otherwise described in this Privacy Statement.

In particular, we may share the information we have collected about you for the following purposes:

(1) With our service providers if the disclosure will enable them to perform a business, professional or technical support function for us, including as part of our agreement with our customers. We may employ third party companies and individuals to perform services on our behalf, such as to host the Site, perform Site-related functions (e.g., without limitation, maintenance services, database management, data analytics, web analytics and online advertising, payment processing, fraud detection and improvement of Dream World Travel’s features) or to assist us in analyzing how our Site is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf subject to the privacy policies of those third parties.

(2) With our affiliated companies, including but not limited to our charitable foundations, in connection with delivering services and information to you and with other parties in connection with the arrangement of travel services, such as hotels and providers of transportation.

(3) With third parties, who we may share information we collect from and about you, including with third party data brokers, such as Epsilon, to enable them and us to provide you with information about products or services. You can opt-out by sending us an email with your name, customer number and address to privacy@dreambalkans.com or by phone at +38761222165.

You also may request, sometimes through your use of a social media service or similar interactive feature or third party application, that we share information about you with a third party and we will typically do so under those circumstances.

(4) As necessary if we believe that there has been a violation of our rights or the rights of any third party, or this Privacy Statement, or our Terms of Use which are accessible for Dream Balkans Travelat https://www.dreambalkans.com/about/terms-of-use .

(5) When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

(6) To respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security or law enforcement, as permitted by law, or otherwise as required by law.

Dream World Travel may transfer and disclose information, including your Personal Information and Device Identifier (including IP addresses), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable Site policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, Site visitors or the public. We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies, in our discretion.

(7) for internal and affiliate purposes.

Dream World Travel may share information, including Personal Information, with its parents, subsidiaries, and affiliates, including its charitable foundations, primarily for business and operational purposes. We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due diligence process with any potential acquiring entity). In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.

(8) for sweepstakes and other promotions.

We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list. In some instances, a Promotion may be hosted by a different website than Dream World Travel LLC. In such instances, that website will have a different Privacy Statement from this one, and you should review such website’s Privacy Statement to see how your Personal and Non-identifying Information will be used.

(9) as described to you at the point of collection.

We also may share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.




Dream World Travel works with (or may in the future work with) network advertisers, ad agencies, analytics service providers, and other vendors to provide us with information regarding traffic on the Site, including pages viewed and the actions taken when visiting the Site; to serve our advertisements on other web sites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Site and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on the Site as well as other web sites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit the Site or other online websites and services.

While we may use a variety of service providers to perform advertising services, some of these companies are members of NAI or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit or http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. Please note that opting out through these mechanisms does not opt you out of being served advertising, and you will continue to receive generic ads while online.




This website contains links to other websites. We are not responsible for the privacy practices of other websites. This Privacy Statement applies solely to information collected by Dream World Travel LLC and its affiliates. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.




The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You. While we make every effort to help ensure the integrity and security of our network and systems, the transmission of information via the internet is not completely secure. Email sent to or from the Services may not be secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.




Your personal information is stored on servers in the United States or in other countries in accordance with the data storage locations of our third party vendors. You understand and agree that we may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Site, our services, or to fulfill any legal or contractual obligations we may have.

Changes to Our Privacy Statement

We reserve the right to revise this Privacy Statement at any time. When we do, we will post the changes on the Site. If we change the Privacy Statement in a material way, we will provide appropriate notice to you. Your continued use of the Site or our services after any changes or revisions to this Privacy Statement shall indicate your agreement with the terms of such revised Privacy Statement.

Please also feel free to contact us at privacy@dreambalkans.com. if you have any questions about our Privacy Statement or the information practices of the Site.

If you need to access this Policy in an alternative format due to having a disability, please contact us at privacy@dreambalkans.com or +38761222165.


How you can contact us


If you have questions about this privacy policy, or if you believe that this site is not following its stated Privacy Policy, please contact us at:

Dream World Travel d.o.o.
Attention: Privacy
Velika avlija Laure Papo Bohorete No. 2
71000, Sarajevo
Reach us by telephone at +38761222165