Last Updated: Dec 11, 2023
IMPORTANT NOTICE TO PASSENGERS: THE TERMS AND CONDITIONS IN THIS AGREEMENT GOVERN YOUR TRIP BOOKING. THESE TERMS AND CONDITIONS COLLECTIVELY REFERRED TO AS THE “PASSENGER AGREEMENT” CONSTITUTE A LEGALLY BINDING CONTRACT AND THE ENTIRE AGREEMENT GOVERNING THE RELATIONSHIP BETWEEN YOU AND THE COMPANY. THERE IS NO VERBAL OR WRITTEN REPRESENTATION, WARRANTY, PRIOR AGREEMENT OR DESCRIPTION OF SERVICES OTHER THAN AS EXPRESSED HEREIN.
READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING. YOUR ATTENTION IS ESPECIALLY DIRECTED TO SECTIONS 2, 3 AND 16 REGARDING LIMITING OUR LIABILITY FOR YOUR DEATH, ILLNESS OR INJURY, AS WELL AS DAMAGE CLAIMS RELATING TO BAGGAGE AND PERSONAL PROPERTY, REQUIRING ARBITRATION (WITHOUT A JURY) OF ALL CLAIMS, FORUM SELECTION, CHOICE OF LAW, WAIVER OF CLASS ACTION RIGHTS, AND LIMITATION OF TIME TO BRING A CLAIM.
YOU ARE FURTHER DIRECTED TO CAREFULLY READ AND UNDERSTAND SECTION 4, WHICH CONTAINS IMPORTANT ACKNOWLEDGMENTS AND ACCEPTANCE OF RISKS REGARDING COVID-19, AS WELL AS TERMS, CONDITIONS, AND POLICIES RELATED TO PUBLIC HEALTH
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PASSENGER AGREEMENT, DO NOT ACCEPT. INSTEAD, CALL AND CANCEL YOUR RESERVATION AND WE WILL REFUND ANY DEPOSIT PAID. ONCE THIS PASSENGER AGREEMENT IS ACCEPTED, YOU CANNOT SUBSEQUENTLY REJECT IT. HOWEVER, YOU CAN CANCEL YOUR RESERVATION SUBJECT TO ANY CANCELLATION PENALTIES THAT MAY APPLY.
By accepting, you certify that you are an adult with full legal authority to enter into this Passenger Agreement for yourself and on behalf of all accompanying passengers on your reservation. You further affirm that you have read the terms of this Passenger Agreement, and that you understand and accept all such terms and conditions. The Passenger Agreement terms must be accepted within 21 days (72 hours for bookings made within 45 days of departure), or your reservation will be cancelled.
The word “you” or “passenger” refers to each passenger booking, purchasing or traveling on a tour or activity, including any accompanying minors, and all of the passenger’s heirs, successors in interest and personal representatives.
“Company” or the term “we” or “us” refers to Dream World Travel d.o.o., a Bosnian and Herzegovinian limited liability company, and all affiliated companies.
“COVID-19 Policies and Procedures” means those requirements, terms, conditions, and policies adopted by the Company to mitigate the risk of COVID-19 on a tour or cruise. The Company reserves the right to alter its COVID-19 Policies and Procedures as necessary in its sole discretion.
“Full Vaccination” or “Fully Vaccinated” means having completed a vaccination course by an COVID-19 approved vaccine.
“Program Price” refers to the sum of the price for your base (main) tour, plus single supplement (if applicable); any airfare booked through us; air add-on costs booked through us; included government taxes, fees, or port charges, and pre- or post-trip extension costs. Program Price does not include any other items, such as surcharges, excluded government taxes or fees, etc. (collectively, “Other Items”).
“Suppliers” are independent third party providers of services. See “Tour Operator” Section 2 below.
“Tour Operator” or “Operator” means the actual Dream World Travel d.o.o. entity acting as the tour operator, as is further defined in Section 2 below, for your booking. For all programs, your Tour Operator is Dream World Travel d.o.o.
“Trip” means the tour package you booked with us. This Trip includes the base (main tour) plus any booked pre- or post- trip tour extension you have purchased and any optional tour you purchased either beforehand or while on your Trip.
“Trip Price” refers to the Program Price plus the Other Items. Fees that are payable to third parties, such as airline baggage fees, visa fees, or onsite government taxes are not included in your Trip Price.
a)We are a “tour operator.” This means that we organize, promote, and sell tour programs consisting of certain travel services that are provided by independent third parties (“Suppliers”). All travel activities and services provided in connection with, before, after or during your tour including but not limited to hotels, restaurants and other food providers, tour guides (Trip Experience Leaders and Program Directors), local guides, ground operators, providers of optional tours and shore excursions, or transportation of any kind by any vessel, aircraft, bus or other mode of transportation, are provided, owned and operated by independent third party contractors whose employees, facilities, products and services are not subject to our supervision or control.
b)In providing tour operator services or selling reservations or tickets in connection with any optional tours, shore excursions, services or transportation or by accompanying you during such activities, we do so as a convenience to you and shall be entitled to impose a charge and earn a profit from the sale of such excursions, services or transportation, but we do not undertake to supervise or control such independent contractors or their employees, facilities, products or services.
c)The Suppliers providing services for your tour are independent contractors and are not our agents, employees, servants, or joint venturers. To the extent we book air transportation for you, we act as an agent of the air carrier and not as your agent. For all other purposes, we do not act as an agent for any party whatsoever.
d)In the course of your tour, you may see the name Dream World Travel or its brand names such as “Dream Balkans Travel”, “Hike2Bike”, or hear or see the use of the word “our” to denote hotels, transportation vehicles or vessels. We may also use sign placards with these names. Any such use is purely for reasons of identification and does not denote any agency, joint venture, or ownership, supervision, or control by us in any way.
e)As part of your use of the services contemplated herein, you may provide your prior express consent and agreement to these terms to receive informational text messages from Company or its vendors. By providing us with your phone number, you authorize Company or its vendors to send you informational SMS messages generated by an automated dialer to the provided mobile number and agree to these terms and conditions. You can view our privacy policy at: https://www.dreambalkans.com/privacy-policy.
Your consent to receive text messages is not a condition of purchase. You are not required to directly or indirectly agree to enter into such an agreement as a condition of purchasing any property, goods or services. Your mobile carrier’s rates apply to any SMS message including any opt out message. All charges are billed by and payable to your mobile service provider. We do not charge you for sending text messages to or receiving text messages from us.
By providing your mobile phone number, you confirm that you over age 18 and are the subscriber or are authorized to provide the phone number and opt-in consent. You will immediately notify Company if you change, forfeit or deactivate the phone number you have provided to us. You may opt out of receiving further text messages from us by texting any of the following words to us in response to a text message, at the number we provide separately for this purpose or by contacting us at +38761222165 or support@dreambalkans.com:
STOP
END
QUIT
CANCEL
UNSUBSCRIBE
These words are not case sensitive. You will receive a text confirming the opt-out. You can also contact customer support at +38761222165 or support@dreambalkans.com to opt-out or for additional assistance. Company is not liable for delayed or undelivered messages and cannot be responsible for the successful delivery of text messages by your mobile carrier. Company will not be liable for any losses or damages arising in connection with any text messages or their content.
Except as otherwise expressly provided herein, for the purposes of the defenses, limitations of liability and rights of Company set forth in this Passenger Agreement only, “Company” also includes any vessel used in your tour (or any substituted vessel) whether owned or operated by Company, the vessel’s owners, operators, managers, charterers, and agents, any affiliated or related companies thereof and their officers, crew, pilots, agents or employees, and all concessionaires, shipbuilders and manufacturers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to any such ship or owned or operated by its owners, operators, managers, agents, charterers, contractors or concessionaires.
Additionally, unless otherwise expressly provided herein, all limitations of liability apply to your tour.
a)The responsibility of Company in connection with your tour is strictly limited. Company makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any Supplier and any transportation, tours, services, products or facilities provided by Suppliers. We are not liable for any claim for loss, damage, injury, death, misrepresentation, delay, inconvenience or disappointment, arising from any action by a Supplier, including but not limited to any negligent or willful act or failure to act of any Supplier or of any other third party. We will not be liable to you for any claim unless the occurrence was due to our own gross negligence or willful fault. You agree that in no event shall we be liable in any claim for other than compensatory damages, including but not limited to any indirect, consequential, punitive special or exemplary, or incidental damages, however caused, and whether sought in contract, tort or under any other theory of liability, and regardless of whether we have been advised of the possibility of such damages. Notwithstanding the foregoing, Operator’s liability for compensatory damages hereunder shall in no event exceed the amount actually paid by you to Operator for the trip giving rise to the claim. The foregoing limitation of liability shall not apply to liability for death or personal injury to the extent applicable law prohibits such limitation.
b)Company makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any Suppliers or other such contractors, transportation, tours, services, products or facilities.
c)Company is not responsible for any injury, loss, or damage to person or property, death, delay, disappointment or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, outbreaks of communicable disease (including but not limited to epidemics and pandemics), governmental travel restrictions due to any cause, mechanical or other failure of vessels, airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, or for any other cause beyond the direct control of Company.
d)Some tours include visits to shops and merchants. Company is not responsible for any purchases you make during your tour, whether or not that merchant is part of the scheduled itinerary.
e)You agree that Company’s liability for loss or damage to baggage or personal property is limited to U.S. $500 per bag. Passengers are strongly urged to keep valuables, irreplaceable items and medicines in their possession at all times and not to pack such items in baggage or suitcases handled by others. Company shall not be liable for any loss, theft or damage to valuables left unattended in your hotel room, on any bus or other mode of transportation or any facility or location during your tour. For purposes of this Subsection, valuables include but are not limited to cash, jewelry, electronic devices (including laptops and tablets), cameras, cellular phones, medical equipment/devices, eye wear and medications.
f)In addition to all the restrictions and exemptions from liability provided in this Passenger Agreement, Company shall have the benefit of all the statutes of the United States of America providing for limitation and exoneration from liability and the procedures provided thereby, including but not limited to Title 46 of the United States Code sections 30501 through 30509, and 30511. Nothing contained in this Passenger Agreement shall limit or deprive Company of the benefit of the applicable statutes or laws of the United States of America (including but not limited to the Death on the High Seas Act, Title 46 of the United States Code, sections 30301 through 30308), or the statutes or laws of or any other country; or any international convention providing for release from, or limitation of, liability.
a)YOU ARE ENCOURAGED TO DISCUSS THE ADVISABILITY OF TRAVEL WITH YOUR PHYSICIAN AND TO REVIEW THE WEBSITES OF THE WORLD HEALTH ORGANIZATION (“WHO”) OR OTHER RELEVANT GOVERNMENT AGENCIES FOR UPDATED INFORMATION. YOU ACKNOWLEDGE, UNDERSTAND AND ACCEPT THAT WHILE TRAVELLING (WHETHER BY AIR, AUTOMOBILE, BUS, TRAIN, WATER VESSEL, OR IN ANY OTHER WAY), WHILE IN TERMINALS AND BOARDING AREAS, DURING STAYS AT HOTELS OR OTHER LODGINGS, OR AT ANYTIME DURING A TOUR OR ACTIVITY, YOU OR OTHER PASSENGERS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO COVID-19, INFLUENZA, COLDS AND NOROVIRUS. YOU FURTHER UNDERSTAND AND ACCEPT THAT THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, BEYOND THE COMPANY’S OR SUPPLIER’S CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THIS PASSENGER AGREEMENT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.
b)We provide tours to a large number of countries around the Europe. You agree to assume responsibility for your own health and safety, and we cannot guarantee your safety at any time. Local conditions, including infrastructure, road conditions, medical care, safety and security, may differ significantly from those found in the your own country; beaches may have strong currents, riptides, or high waves and be without warning signs or lifeguards. You may encounter animals on our trips. We make every effort to keep these encounters safe, however animals may behave unpredictably or dangerously at times. Please use caution when interacting with animals on this trip: Keep a safe distance, stay alert, and respect the animals. At any given moment there are also likely to be “trouble spots” in the world in terms of communicable disease outbreaks, war, terrorism, crime, Acts of God, civil commotions, labor trouble, and/or other potential sources of harm. The United States Department of State, Centers for Disease Control and Prevention (CDC), and other governmental and tourist organizations provide information on foreign countries, including details of local conditions in specified cities and countries according to such agency’s perception of risks to travelers. We strongly recommend you obtain and consider such information when making travel decisions. We assume no responsibility for gathering such information or providing it to you.
c)We require that all passengers departing in 2023 provide proof of Full Vaccination against COVID-19 as a condition of travel. Our COVID–19 travel requirements are set forth more fully on our website at https://www.dreambalkans.com/land-health-and-safety-measures. All passengers should familiarize themselves with these requirements.
d Travelers departing from 2024 are not required to provide proof of Full Vaccination against COVID-19 as a condition of travel.
You recognize and agree that we are not in the business of providing medical services and/or operating medical facilities. You therefore agree that we are not responsible for the provision of, or adequacy of, any medical care.
During your tour, while at sea or in port, the availability of medical care may be limited or delayed. You acknowledge that all or part of your tour or voyage may be in areas where medical care and evacuation may not be available. You agree to compensate and reimburse Company in the event Company elects to advance the cost of emergency medical care, including medical care provided ashore as well as transportation and/or lodging in connection therewith.
For your benefit, we strongly recommend that you purchase travel protection to protect against loss or damage to baggage and personal effects, trip cancellation and interruption, emergency evacuation, accidental death or injury, illness and medical expenses sustained or incurred in connection with your cruise and/or tour.
We reserve the right to accept or reject any person as a tour or activity. We reserve the right to expel any passenger from a tour if we deem this necessary for the comfort, convenience or safety of the tour participants, including if your behavior is deemed to cause or be likely to cause danger, distress or annoyance to other passengers or if we reasonably determine your condition would adversely affect your health, safety or enjoyment or that of other passengers. If we remove you from a trip in progress or disembark you from a vessel, you will not be entitled to any refund, payment, compensation or credit of any kind for unused or missed services or costs incurred resulting from the termination of the travel arrangements and you will be responsible for your travel costs to return back home.
a)One-day or Less Tours: A deposit is not required to secure your reservation. A full payment is required at the time of tour
b)Multi-day Tours: A deposit of 20% of the Program Price per person is required to secure your reservation. To secure reservations on a trip departing within 30 days, a full payment is required at the time of booking.
c)All other programs: Please see individual program rate charts in the program’s catalog for your per-person deposit requirement.
Final payment for all trips is due at least 30 days prior to departure, unless otherwise stated next to the individual program rate chart in the program’s catalog. Operator reserves the right to cancel reservations that are not paid in full at any time after final payment is due, in which case cancellation charges will apply. Program rate charts state prices per person and are based on double occupancy. “Other Items” that are not part of our Program Price will be billed as separate items on your invoice. Surcharges, port charges, taxes, or fees that go into effect or increase prior to the payment in full of your invoice will be added to your invoice.
The following taxes and fees will be included in your air add-on cost:
Every effort has been made to produce pricing information accurately. Operator reserves the right to correct promotional or pricing errors at any time, make changes to special savings policies, or to increase the Trip Price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges, or other reasons.
a)If you must cancel your trip, you may do so by calling +38761222165, email support@dreambalkans.com or by letter. Send letters of cancellation to: Dream Balkans Travel, Velika avlija Laure Papo Bohorete No.2, 71000 Sarajevo, Bosnia and Herzegovina. Cancellation charges will be calculated as of the date we receive your cancellation. Cancellation charges and refunds shall be calculated in accordance with the terms of this Passenger Agreement. If you are due a refund, you first must return your air tickets Operator. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel. The majority of applicable refunds are processed within 30 days of receipt of your cancellation.
b)Processing Fee: All cancellations at or within 29 days prior to departure are subject to a non-refundable cancellation charge per the schedule below, unless the reason for canceling given at the time of cancellation is your rejection of these Terms and Conditions prior to acceptance. This non-refundable cancellation charge reflects only Operator’s costs of administering a reservation.
c)Cancellation Charges Generally: Unless otherwise stated next to the program’s rate chart, you will receive a refund equal to your Trip Price less any non-refundable airfare/add-ons, non-refundable services fees, and the following per-person charges. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel. The majority of applicable refunds are processed within 30 days of receipt of your cancellation.
i.One-day or Less Tours:
Prior to departure
24 hours or more
Under 24 hours
Charge
No fee
100% of your Trip Price
ii.Cancellation Charges for Multi-Day Tours:
Prior to departure
90 days or more
89-60 days
59-30 days
29 days–departure
Charge
No fee
10% of your Trip Price
65% of your Trip Price
100% of your Trip Price
iii.Cancellation Charges for Last Minute Bookings: Last Minute Bookings are defined as any booking at or inside 45 days prior to departure. Space is limited and all arrangements—cabin selection, hotel rooms, air carriers and routing, etc.—are subject to availability. Flights are contingent on confirmation by the airline(s); additional fees from the airline(s) may apply. If flights can be confirmed without additional fees from the airline(s), you are subject to the standard cancellation charges for your trip. If flights incur additional fees from the airline(s), you will be offered the choice of either paying the additional fees or cancelling your reservation for a full refund of your Trip Price. If flights cannot be confirmed, you will be offered an alternative departure date or trip. If we are not able to agree upon a suitable alternative, you will be entitled to cancel your reservation and receive a full refund of your Trip Price.
d)If you are a no-show, if you cancel your trip after the departure date, if you do not have a valid passport or are not able to obtain a valid visa, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip.
e)If you reserved a double room and are sharing with a friend or family member, and that person cancels prior to departure, you may be subject to additional single supplement and travel protection fees.
a)We reserve the right to modify tour itineraries and substitute hotels and accommodations without liability to Company. Included features may not be available for all departures. If a vessel is not able to complete the scheduled itinerary due to low water, high water, mechanical breakdown, or other reason, we reserve the right to modify the itinerary, which right shall include the use of hotels and motorcoaches where necessary.
b)Additionally, Company may, for any reason, without prior notice, cancel a tour; deviate from the scheduled route and timetable; call or omit to call at any port or place; cancel or modify any activity or included feature; take action to protect the health and safety of passengers, staff, or crew; comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; shorten the tour; or substitute a vessel or other transportation or lodging. Company is not responsible for any losses you may incur as a result of such cancellations or deviations. Company, at its option, may substitute accommodations of an equal or superior class or provide a full refund of the fare actually paid by you for such trip, or substitute accommodations of a lower class and provide a refund of the difference, if any, between the booked class and the substitute class for such trip, but Company shall not incur any other liability for failure to provide the reserved berth. Any partial refunds shall be calculated in accordance with the Company’s typical business practices. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel.
c)Operator cannot accept certain changes to your trip, including but not limited to, departure city, pre- and post-trip extensions, or air arrangements within 30 days of departure. Changes to your trip up to 90 days prior to departure will not incur any service fee. Changes to your trip within 89-30 days prior to departure are subject to a nonrefundable service fee of 100 EUR per person, in addition to any incremental costs from the airline(s). If you make changes to your trip at or within 29 days of departure, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges.
d)All traveler requests, including but not limited to, departure city, pre- and post-trip extensions, tour date, destination, breakaways, preferred air schedules, and special accommodations, are subject to availability and are not guaranteed, and charges may apply. Operator reserves the right to change the timeline for receiving any such requests (including the 30 days outlined above) at any time.
e)In the event of an overbooking, Operator reserves the right to cancel customer reservations. Every effort will be made to notify impacted passengers no less than 72 hours before departure. Passengers affected by overbooking will receive compensation and will be offered an alternative departure date.
f)In certain circumstances, Operator may change the departure date of your trip or consolidate any trips that do not reach a minimum level of participation or are overbooked. In this event, you will be offered an alternative departure date or trip. If we are not able to agree upon a suitable alternative, you will be entitled to cancel your reservation and receive a full refund of your Trip Price. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel.
g)If Operator cancels any optional extension which you have purchased, you will receive a refund of the amount you paid for the extension. If you decide to cancel the base (main) portion of your trip within 7 days from notification of the cancelled extension, you will receive a full refund of your Trip Price. If you cancel the base (main) portion of your trip outside of this 7-day period, then normal cancellation charges will apply. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel.
Most trips offer a limited number of single rooms, subject to availability and hotel space. Please see individual program rate charts in Single Supplement costs.
Roommate matching: If you reserve a trip where sharing is possible and you would like to share a twin-bedded room with another solo traveler of the same gender, we will attempt to match you with a roommate and you will not be charged a single supplement even if we are not able to match you.
a)A valid passport is required for passangers traveling on our international trips. All travelers should contact the appropriate consular office for entry requirements pertaining to their trip, as we are not responsible for providing you with this information or documentation. It is the passenger’s sole responsibility to obtain, and have available when necessary, the appropriate valid travel documents, including passports, visas, and vaccine cards. All passengers are advised to check with the appropriate government authority to determine the necessary documents. You may be refused boarding, disembarked from a vessel, or removed from the trip without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by Company which result from improper documentation or noncompliance with applicable regulations.
a)General: For your convenience, Operator offers four choices for your air travel arrangements: Land Only, Standard Air, Contract Air and Published Air as described below. All options may not be available for all trips. If you make your own domestic or international flight arrangements in connection with any of these options, Operator and its affiliates will not be responsible for any loss resulting from cancellations or changes in air itineraries including without limitation changes in international gateways or travel dates or times. For all air travel arrangements made by Operator, you will receive a final package approximately fifteen days prior to your departure date that will include your airline tickets. Please note that your airline tickets and other trip documentation must bear your first and last names exactly as they appear on your passport. It is your responsibility to check your travel documents when you receive them to make sure they are correct. If they are not correct, please contact Operator immediately. Operator and its affiliates are not responsible if an airline cancels or delays a flight for any reason (including weather). If you are unable to make your departure, it is your responsibility to work with the airline on which you are ticketed to reach your destination. Operator and its affiliates are not responsible for any additional expenses you may incur prior to joining your trip. Operator and its affiliates are not responsible for and will not provide any refund for portions of trips missed due to cancelled or delayed flights. If an air schedule requires an overnight stay in a gateway city, the costs of the overnight stay (including hotel and meals) are at your expense. Air routings are subject to availability. Routings are not guaranteed, and are subject to change at any time. If you change your return reservation after departure for the trip, you may be charged a higher airfare or a penalty by the airline. If your new return reservation is made directly with the airline, it is your responsibility to pay any such additional airfare and/or penalty directly to the airline. If your new return reservation is made through Operator, then it is your responsibility to pay any such additional airfare and/or penalty to Operator.
b)Land Only: If you purchase the Land Only package, you will be responsible for making all domestic and international air travel and airport transfer arrangements. We recommend that you do not purchase tickets with high penalty charges for changes.
c)Standard Air: With this option, we will make the reservations for the air arrangements that are included in your trip. We reserve the right to choose the air carrier routing, and city airport from each departure city. Unless you pay an additional fee, all travel will be reserved for economy class on regularly scheduled airlines. Business class upgrades may be available for an additional fee; any such upgrades may apply to your outbound and inbound international flights only and may not be valid on domestic or regional flights. Scheduling may differ for Business Class travel compared to non-Business Class travel. Whenever possible, we arrange your flight schedule so that you have at least one hour between connecting domestic flights and international flights. In some cases, your connecting time could be two hours or more.
d)Changes to your flights up to 90 days prior to departure will not incur any penalty fee if you have chosen Standard Air. Changes to Standard Air flights within 90-30 days prior to departure are subject to a nonrefundable service fee of $150 per person. Operator cannot accept any changes to Standard Air flights within 30 days from departure. All other trip changes (i.e. changes that are not limited to your flights alone) or cancellations are subject to the Reservation Changes terms of Section 9 and Cancellation and Refunds terms of Section 8.
e)Contract Air: With this option, you may choose your air carrier and routing from a pre-determined list of flights, as may be available based on the contracts we hold with various airlines. This option is available beginning 24-48 hours after your initial deposit has been received, and all requests must be received by no later than 30 days prior to your departure. Just contact our Air Travel Counselors with your request. Confirmed Contract Air requests are subject to potential incremental costs as compared to Standard Air. All flights are subject to availability at the time of the request. Changes to your flights up to 90 days prior to departure will not incur any penalty fee if you have chosen Contract Air. However, you will need to re-request Contract Air if you wish to use Contract Air on your changed reservation and will incur new potential incremental costs as compared to your original Contract Air request. Changes to Contract Air flights within 90-30 days prior to departure are subject to a nonrefundable service fee of $150 per person in addition to any incremental costs from the airline(s). Operator cannot accept any changes to Contract Air flights within 30 days from departure. All other trip changes (i.e. changes that are not limited to your flights alone) or cancellations are subject to the Reservation Changes terms of Section 9 and Cancellation and Refunds terms of Section 8.
f)Published Air: With this option, you have the greatest flexibility in selecting your air travel. You may select the air carrier of your choice and any available routing, using the published airfare as determined by the airline. This option is available 24-48 hours after your initial deposit has been received, and all requests must be received no later than 30 days prior to your departure. Confirmed Published Air requests are subject to fees as determined by the airline in addition to the published airfare. Both the fees and the published airfare payments are due once the request has been confirmed. All flights are subject to availability at the time of the request. Published Air tickets are issued upon receipt of payment. All sales are final and the ticket fare is nonrefundable by us; we act only as a travel agent in purchasing the Published Air ticket as a convenience to you. The Reservation Changes terms of Section 9 and the Cancellation and Refunds terms of Section 8 do not apply to the costs of Published Air tickets. Any changes to or cancellations of Published Air tickets are subject to the applicable terms and conditions of the issuing airline, and any changes within 90-30 days prior to departure are also subject to a nonrefundable service fee of $150 per person. Operator cannot accept any changes to Published Air flights within 30 days from departure.
g)Frequent Flier Programs. Frequent flier programs are operated solely by the airlines. Our group rates provide you with the best value but the airline may impose restrictions related to earning miles and in some cases even prohibit mileage accrual. We are not responsible for any mileage accrual you fail to earn by traveling with us. Travelers may not redeem frequent flyer miles toward any portion of Dream World Travel flights or toward upgrades.
h)Breakaway: On certain Operator vacations, you have the option to enjoy breakaway travel prior to or at the end of your trip. This option enables you to travel on your own. Operator does not assist in making travel, hotel, transfer, or air arrangements for breakaway travel; you must make these arrangements yourself. You are also responsible for any arrangements to arrive to the first accommodations (hotel or ship) we provide at the start of your trip, or any arrangements to return to your departure airport for your flight home. Additional air charges with respect to your travel arranged by Operator or its affiliates may apply. All requests must be received no later than 30 days prior to your departure. You will be responsible for confirming your international flight back to the U.S. and for your own transfers to the airport. Consult our Travel Counselors for details. Please note:The Company is not responsible for any liability for any activity or trip you take independently while on this program. This includes without limitation liability for any changes made by an airline that affect your air arrangements for a period of time when you are traveling independently of your group, whether we handled the air ticketing or not.
i)Seat Assignments: Seat assignments are solely at the discretion of the airlines, and as such are subject to change at any time without prior notice. We will forward any seat preferences to the airlines, but we are not responsible if the airlines fail to take these preferences into account. Note that not all airlines pre-assign seats—even on confirmed flights—and most will not assign bulkhead or emergency row seating until check-in.
a)You are encouraged to report any disability requiring special attention to us at the time the reservation is made, including requiring the use of special equipment. We will make reasonable efforts to accommodate the special needs of tour participants.
b)Most of our trips are not wheelchair or motorized scooter accessible, as wheelchair or motorized scooter assistance or accessibility in international destinations cannot be guaranteed. If your trip is wheelchair-accessible and you require a wheelchair, you must provide your own small, collapsible wheelchair. On most international trips, we cannot accommodate women past their sixth month of pregnancy and cannot accommodate service animals.
c)If you are unable to travel without assistance, you must be accompanied by an able companion. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and is completely responsible for providing the assistance. Neither Company nor its personnel, nor its suppliers, may physically lift or assist passengers into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call us to determine what assistance might reasonably be given. The Company cannot provide special individual assistance to passengers with special needs for walking, dining or other routine activities or personal services.
d)If you have a condition that requires special equipment or treatment, you must bring and be responsible for all necessary items related to your condition.
e)If you have a condition as contemplated herein, you travel at your own risk. Operator is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
a)We reserve the right to take photographs and video during your trip. By traveling with us, you grant to us the absolute and irrevocable right and unrestricted permission to use and publish your image, likeness, name, or biographical information, without compensation, for commercial, advertising, editorial, or any other purpose; and in any manner and medium, whether now known or hereafter devised; and to alter and composite the same without restriction and without your inspection or approval. You hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of your image likeness, name, or biographical information. If you prefer that your image or likeness not be used, you must advise us in writing, no later than 30 days prior to your departure date.
b)Photographs and video of your trip may be submitted to us by you or by third parties such as (but not limited to) other travelers, tour guides, crew, or staff members. By submitting such photographs or video, the party making the submission is representing and warranting (a) that the photo is their original work created solely by themselves and does not infringe the intellectual property rights of any party; (b) that they have obtained any and all necessary releases from subjects depicted in said original work; (c) that they grant to us a worldwide, royalty-free, perpetual, transferable, irrevocable, non-exclusive and fully sublicensable right and license to use, in any and all media whether now known or hereafter devised, in perpetuity, anywhere in the world, with the right to make any and all commercial or other uses thereof, including without limitation, reproducing, editing, modifying, adapting, publishing, displaying publicly, creating derivative works from, incorporating into other works or modifying the photo and (d) that they hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of any photo submitted.
In the event that our services fail to meet your expectations and the resolution provided by our Company following the Passenger Agreement does not satisfy your claim, you retain the prerogative to escalate the matter to the Court of Justice in Sarajevo, Bosnia and Herzegovina.